We handle refund requests with integrity, transparency, and care. If something isn't right, tell us — we'd rather fix it than keep your money.
Eligibility for Refunds
Customers may request a refund within 30 days of receiving their order if:
- They are dissatisfied with the service
- The service does not function as described or has technical issues
Refund Processing
Approved refunds are issued to the original payment method within 30 days of approval. When direct refunds aren't possible, the company may offer account credits or service extensions as alternatives.
The support team reviews requests with professionalism, transparency, and respect for our customers' needs.
Exceptions and Discretion
The company reserves the right to deny requests outside these terms or where misuse is suspected. Customer support may grant exceptions in special circumstances where doing so aligns with our commitment to fairness and customer trust.
Contact Information
NovaHaven INC
Address: 10200 Forest Green Blvd, Suite 112, Louisville, KY 40223
Phone: (270) 545-5013
Email: support@easycloudsecure.com